Xsoar Perform Privacy Policy
Introduction
At Bijon Enterprises Pty Ltd T/A Xsoar Perform, we respect your privacy and are committed to protecting the personal information you provide. This Privacy Policy outlines how we collect, use, and protect information about our participants—including children—their emergency contacts, and individuals who enquire about our services.
Information We Collect
We may collect personal information when you for example:
-Register for a tennis program or event
-Submit a general enquiry (via website, phone, email, or in person)
-Request information about our programs and services
This information may include:
-Name, email, phone number, and address
-Participant’s date of birth (for registration)
-Emergency contact details
-Relevant medical information for safety
-Payment or billing details (if applicable)
Use of Enquiry Information
If you contact us with an enquiry, you agree that your details may be added to our database so we can follow up and share relevant program information.
If you do not wish to receive further communications, you may opt out anytime by emailing [email protected] with the subject “Opt-Out.”
How We Use Your Information
We use your information to:
-Register and manage participants
-Respond to enquiries
-Ensure participant health and safety
-Provide program updates and schedule changes
-Manage billing and administration
-Meet legal and child safety requirements
Storage of Your Information
Your information is stored securely in:
-Our internal business systems
-External booking software platforms
We carefully select these systems for their security standards, and access is limited to authorised staff only.
Sharing Your Information
We do not sell or rent personal data. However, we may share it with:
-Coaches and staff responsible for program delivery
-Emergency services (if required)
-Authorised service providers (e.g., booking/payment systems)
-Schools or other organisations we partner with, where relevant to your or your child’s actual or future participation.
By providing your information to us, you consent to it being shared with the relevant school(s) and organisations.
Opt-Out of Communications
You may opt out of marketing or general communications anytime by contacting us at [email protected] with the subject “Opt-Out.”
Data Security
We apply appropriate safeguards to protect your data from unauthorised access, misuse, or loss. While no system is completely secure, we take reasonable steps to protect your information.
Your Rights
You have the right to:
-Access your personal information
-Request corrections
-Ask us to delete your data
Please contact us at [email protected] to exercise these rights.
Children’s Privacy
We only collect personal information about children for program participation and with consent from a parent or guardian. This data is used strictly for safety, communication, and administration.
Retention of Information
We retain your personal information only as long as necessary to provide our services, meet administrative or legal obligations, and maintain accurate records for program delivery. We generally only remove your information from our systems if you specifically request deletion. Once your data is no longer required, and upon request, it will be deleted.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised date. By continuing to use our services or interact with us after changes are made, you agree to the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us via email: [email protected]